Privacy Policy

Camp Ope ("we," "us," or "our") operates the campope.com website and platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information You Provide

When you create an account, make a reservation, or contact us, we may collect:

• Name, email address, and phone number
• Billing and payment information (processed securely through Stripe)
• RV details (type, length, make, model, license plate) when booking RV sites
• Campground management information (if you are a campground owner/operator)
• Communications you send to us or through the platform

Information Collected Automatically

• Device and browser information (type, operating system, IP address)
• Usage data (pages visited, features used, timestamps)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process reservations and payments
• Create and manage your account
• Send booking confirmations, check-in reminders, and transactional emails
• Enable campground owners to manage their properties and reservations
• Provide customer support
• Improve our platform and develop new features
• Prevent fraud and ensure platform security
• Comply with legal obligations

3. How We Share Your Information

We may share your information with:

• Campground operators: When you make a reservation, the campground operator receives your name, contact information, and booking details to fulfill your stay.
• Payment processors: We use Stripe to process payments. Your payment information is handled directly by Stripe under their Privacy Policy.
• Service providers: We may share information with vendors who help us operate the platform (email delivery, hosting, analytics).
• Legal requirements: We may disclose information if required by law, court order, or to protect our rights and safety.

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (HTTPS/TLS), secure password hashing, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Data portability — request a copy of your data in a portable format

To exercise any of these rights, please contact us at privacy@campope.com.

6. Cookies

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how you use our platform. You can control cookie settings through your browser preferences. Disabling cookies may affect platform functionality.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Reservation records are retained for accounting and legal purposes. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

8. California Privacy Rights (CCPA)

If you are a California resident, you have the right to know what personal information we collect, request deletion of your data, and opt out of any data sales (we do not sell data). To submit a request, email privacy@campope.com.

9. Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Camp Ope
Email: privacy@campope.com
Website: campope.com